Question 1

How do I book a trip with O’Briens Coach Services?

Accepted Answer

You can request a quote or book your trip directly through our website or by contacting our office. Simply provide your destination, travel dates, and group size, and our team will prepare a customized quote for you.

Question 2

How far in advance should I reserve a coach?

Accepted Answer

We recommend booking as early as possible to ensure availability, especially during busy seasons such as spring, summer, and holidays. For large groups or multi-day trips, booking several weeks in advance is ideal.

Question 3

What amenities are included on your coaches?

Accepted Answer

Our 56-seat motorcoaches are equipped with reclining seats, climate control, luggage storage, free wifi, washroom and entertainment systems. Our 34-seat offer similar comfort, with wide lazy-boy–style seat. Our 33-seat activity coaches for shorter trips include luggage storage, climate control and a washroom.

Question 4

Can I rent a coach for multiple days or out-of-town travel?

Accepted Answer

Yes. We provide transportation across Ontario and beyond, including multi-day trips, tours, and out-of-town charters. Our team will coordinate the itinerary and driver scheduling to fit your travel plans.

Question 5

Do you provide transportation for schools and sports teams?

Accepted Answer

Absolutely. We specialize in school trips, tournaments, and team travel, offering reliable and safe service that parents, teachers, and coaches can trust.

Question 6

What happens if my trip is delayed or cancelled?

Accepted Answer

We understand that plans can change. Please contact our office as soon as possible to discuss rescheduling or cancellation options. Our team will work with you to find a solution that fits your needs.

Question 7

Are your drivers trained and certified?

Accepted Answer

Yes. All O’Briens Coach Services drivers are fully licensed, trained, and experienced in long-distance and charter transportation. Safety is our top priority on every trip.

Question 8

Do you offer customized group travel packages?

Accepted Answer

Yes, we can tailor transportation services for your group’s needs — from local day trips to extended tours, corporate outings, and special events.

Question 9

Can we bring food or drinks on the bus?

Accepted Answer

Yes, light snacks and beverages are permitted on most charters. We simply ask that passengers keep the coach clean and dispose of any garbage at the end of the trip. For longer journeys, we can schedule meal or rest stops along the route.

*No dairy products are accepted in our coach bus. This includes yogurt, ice-cream and milk products.

Question 10

Do you provide transportation outside Ontario?

Accepted Answer

Yes. O’Briens Coach Services operates throughout Ontario and into other provinces, including Quebec and Manitoba, depending on your itinerary and travel needs.

Question 11

What safety measures are in place for passengers?

Accepted Answer

Our coaches undergo regular inspections and maintenance to meet or exceed provincial safety standards. Seat belts are available on all vehicles, and our drivers follow strict hours-of-service and rest regulations to ensure safe travel.

Question 12

Can I book transportation for a wedding or corporate event?

Accepted Answer

Yes. We offer customized charter services for weddings, corporate retreats, conferences, and private events. Our team can coordinate shuttle routes, pick-up locations, and flexible scheduling to ensure a seamless experience.

Question 13

Are pets allowed on board?

Accepted Answer

For chartered trips, service animals are always welcome. Other pets may be permitted depending on the trip type and group agreement — please confirm at the time of booking.

Question 14

What are your service locations?

Accepted Answer

We proudly serve all of Northern Ontario from our Kapuskasing hub, and Southern Ontario from our Vaughan hub. This dual presence allows us to efficiently handle trips and charters across the province — from local community events to long-distance travel.

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