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Accessibility
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O’Briens Coach Services is committed to providing accessible and inclusive services in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR). We strive to ensure that all clients, employees, and visitors are treated with dignity and respect, and that everyone has equal access to our services, information, and facilities.
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We are dedicated to identifying, removing, and preventing barriers to accessibility in everything we do. This includes ensuring our coaches, facilities, and online platforms are welcoming and usable for all individuals, regardless of ability. Our goal is to create an environment where everyone can travel, work, and communicate independently and confidently.
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O’Briens Coach Services continues to review and improve our policies, training, and services to meet and exceed Ontario’s accessibility standards. Feedback from our clients and team members plays a key role in helping us uphold this commitment and strengthen accessibility across our organization.
Our Acessibility Plan
Purpose and Scope
This plan outlines our ongoing efforts to identify, remove, and prevent barriers to accessibility across all aspects of our operations — including customer service, employment, information and communications, transportation, and our physical spaces. The plan applies to all O’Briens Coach Services locations and employees in Ontario.
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Website and Digital Accessibility
O’Briens Coach Services is committed to ensuring that our website and digital platforms meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We design our online content to be perceivable, operable, understandable, and compatible with assistive technologies such as screen readers and keyboard navigation.
We will provide information in alternate formats upon request, such as large print, plain text, or digital formats that meet individual needs.
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Customer Service Accessibility
We provide accessible customer service in accordance with the AODA Customer Service Standard. Our team is trained to interact with people of all abilities and to assist individuals using personal assistive devices, service animals, or support persons. We aim to make every part of your experience — from booking to boarding — welcoming, respectful, and barrier-free.
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Employment Accessibility
O’Briens Coach Services is committed to fair and accessible employment practices. Accommodation is available upon request during all stages of recruitment and employment. We also provide individualized workplace emergency response information and support employees requiring accommodation due to disability.
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Transportation Accessibility
As a transportation company, we are committed to improving accessibility within our fleet and operations. Where full physical accessibility is not yet available, we will implement alternate arrangements and plan for future upgrades to meet or exceed AODA requirements.
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Facilities and Physical Spaces
We work to ensure our facilities are accessible, including clear signage, accessible entrances, and unobstructed paths of travel. When accessibility features are temporarily unavailable, we will provide notice of the reason, expected duration, and alternative options available.
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Training and Awareness
All employees, management, and volunteers receive training on the AODA and Ontario Human Rights Code as it relates to accessibility. Training is provided upon hiring and refreshed as policies are updated.
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Feedback and Contact Information
We welcome feedback on the accessibility of our services, website, and facilities. Feedback helps us identify areas for improvement and continue building an inclusive environment.
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All feedback will be directed to our CEO:
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Accessibility Contact
Jimmy Côté, Chief Executive Officer
Email: jimmy.cote@obriensgroup.ca
Phone: 705-335-0500
Mail: O’Briens Coach Services, 24 Government Rd E, Kapuskasing, ON P5N 2W5
Feedback may be submitted in person, by phone, email, or mail. Alternate formats and communication supports will be provided upon request.
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Review and Updates
This plan will be reviewed and updated at least once every five years or sooner if there are significant changes to legislation or our operations. The most recent version of this plan is always available on our website or by request in accessible formats.
Effective Date: October 8, 2025